PSI Unveils Revised Internal Guide for Improved Work and Operational Performance

During the annual performance review in Arba Minch Town on September 2, 2023, the Policy Studies Institute (PSI) presented its revised internal guide for work and operational performance, known as Guide 12/2015.

The guide, which was presented to staff by Dawit Getachew, head of the legal department at  PSI, contains a comprehensive set of rules, procedures, and best practices to ensure that the institute's day-to-day operations function optimally. He said that Directive 12/2015 provides clear direction and standards for the effective functioning of PSI.


The directive begins with a description of the Institute's mission and overarching goals and provides clear direction to all employees to align their work with the organization's goals. It also describes the hierarchical structure of PSI, including reporting lines, departments, and the primary duties and responsibilities associated with each position. This organizational framework provides a transparent chain of command and promotes effective communication and coordination among staff.

One of the primary focuses of the revised Guide is to establish standard procedures and workflows for various tasks and activities within the Institute. It provides explicit guidelines for work management, operational terminology, publication processes, and robust quality assurance measures. By standardizing these processes, PSI aims to increase efficiency and ensure consistency in its work.

The guideline also addresses the decision-making process, delegation of authority, and levels of responsibility within the Institute. By clarifying decision-making authority, establishing the process for obtaining approvals, and providing mechanisms for resolving conflicts, PSI aims to streamline operations and foster a culture of accountability.

To improve employee performance, the guideline emphasizes a comprehensive performance evaluation process. It establishes the criteria for evaluation, performance indicators, and frequency of evaluations. In addition, the policy introduces mechanisms for monitoring progress, tracking key performance indicators, and conducting regular performance reviews. These measures are intended to provide valuable feedback to employees and promote their professional development within the Institute.

Recognizing the importance of effective internal communication and collaboration, the guideline incorporates procedures that establish communication channels, meeting protocols, and expectations for timely and efficient information sharing within PSI. By promoting transparency and supporting a collaborative environment, the policy is intended to enhance teamwork and facilitate the sharing of knowledge and insights among employees.

Ethical behavior is a top priority at PSI, and the revised guidline includes a comprehensive code of conduct. This code sets clear standards and expectations for all employees and covers areas such as professional conduct, confidentiality, conflicts of interest, and compliance with relevant laws and regulations.

The guide also underscores PSI's commitment to employee education and training. It outlines the Institute's approach to continuous improvement of skills, professional development opportunities, and training programs. By equipping employees with the knowledge and skills they need to perform their jobs effectively, PSI aims to build a skilled and capable workforce.

Resource management is another important aspect addressed in the guideline. This includes budgeting procedures, procurement protocols, asset management, and optimal use of facilities and equipment. These measures ensure the efficient allocation and effective use of resources within PSI.

Finally, the guide emphasizes the importance of continuous improvement and learning within the Institute. Mechanisms for gathering feedback, sharing experiences, and procedures for identifying and implementing improvements in work processes and practices are established. By fostering a culture of continuous improvement, PSI aims to remain at the forefront of policy studies and improve its overall performance.

In summary, PSI's revised Internal Guide to Work and Operational Performance is tailored to the Institute's specific needs and requirements. By providing a comprehensive framework for effective operations, PSI aims to improve its work processes, promote staff development, and fulfill its mission to produce high-quality policy studies that have a positive impact on society.

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